Shipping and payment

Payment:

• By Visa/MasterCard.
• Using the WayForPay payment system.

Delivery:

• To a Nova Poshta branch.
• To a Nova Poshta locker.
• By Nova Poshta courier to the specified address.
• To a Ukrposhta branch.
• To the Poczta Polska branch in Poland

Refund Policy

1. General Provisions:
   These refund rules are developed in accordance with Ukrainian legislation and outline the procedure for refunding money for goods purchased on the website hydrolat.com.ua.

2. Right to Return:
   Customers have the right to return the product within 14 days from the date of purchase, provided the product has not been used and retains its original appearance, packaging, and consumer properties.

3. Conditions for Refund:

          To initiate the refund process, the customer must contact us with a request and provide proof of purchase.
          Refunds are issued to the same payment card used for the purchase within 14 days of the refund request.

4. Exceptions:
   Certain categories of goods may be excluded from the right of return, in accordance with Ukrainian law and our company's policy.

5. Contact Us:
   If you have any questions about refunds or wish to initiate a return process, please contact us using the information provided on the website.